👋 Hi, I'm MitCH.
Any questions I can help with today?
Cash payment between households and cleaners is one of those arrangements that has persisted largely through habit. It's familiar, immediate, and feels simple. But for both sides of the transaction, it offers surprisingly little protection.
If you pay cash and the clean isn't up to standard, you have limited recourse. There's no transaction record, no platform to raise a dispute through, and raising the issue directly can feel uncomfortable. Many people simply put up with a substandard clean rather than say anything — and quietly find someone else next time.
Cash also leaves cleaners unprotected. If a client doesn't pay, or disputes the amount after the fact, there's no record. For independent cleaners trying to build a professional reputation, this lack of structure works against them too.
All payments are processed through the platform. After your clean, payment is held for 24 hours — giving you time to check the work before funds release to your cleaner. If there's an issue, you have a proper channel to raise it. For cleaners, it means reliable, prompt payment every time. No chasing, no awkward conversations.