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my cleanerHUB

Trusted on-demand cleaning services for your home. Better jobs for cleaners. Real impact, every day — making cleaning simple and lives easier.

© 2026 my cleanerHUB. All rights reserved.

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Privacy PolicyTerms of ServiceCookie Policy

Privacy Policy

Effective Date: October 01, 2025

Last Updated: October 01, 2025

1. Who we are

  • my cleanerHUB (“MCH”, “we”, “us”, “our”) is a digital platform that connects residents and professional cleaners across the UK.
  • We are the data controller for personal information collected through our platform, website, and mobile application.
  • Company name: my cleanerHUB Ltd
  • Registered office: 1 The Pavilion, Rectory Close, Farnham Royal, SL2 3FN
  • Email: thehub@mycleanerhub.com

2. What Information We Collect

CategoryExamplesLawful Basis
Account dataName, email, phone number, passwordContract (to provide the service)
Identity verificationID documents, right-to-work checks (via TrustID)Legal obligation
Booking & payment dataAddress, booking details, payments via StripeContract
CommunicationsWhatsApp or in-app chat logsLegitimate interests
Device & analytics dataIP address, browser type, pages visited, session durationLegitimate interests
Marketing preferencesOpt-ins for updates and offersConsent

3. How we use your information

We use your personal data to:

  • Provide and manage bookings between residents and cleaners
  • Verify cleaner identity and right-to-work status
  • Facilitate secure payments through Stripe Connect
  • Communicate with you about your bookings
  • Improve platform reliability, safety, and performance
  • Send updates or promotional messages if you've opted in
  • Analyse usage patterns (via Google Analytics) to improve the service

4. Sharing your information

  • Payment providers (e.g. Stripe) for transaction processing
  • Identity verification providers (e.g. TrustID)
  • Analytics providers (e.g. Google) for usage analytics
  • Messaging providers (e.g. WhatsApp integration)
  • Service professionals (cleaners) or residents when a booking is confirmed

All third parties are bound by contractual confidentiality and data protection clauses.

5. International data transfers

Some of our service providers (e.g. Google, Meta, Stripe) may process data outside the UK. We ensure that any transfers are covered by UK adequacy decisions or Standard Contractual Clauses (SCCs).

6. How long we keep your data

We retain personal data for as long as necessary to provide our services, resolve disputes, and meet legal obligations. Booking and payment records are typically retained for 6 years in line with HMRC requirements.

7. Your rights

  • Access to your data
  • Correction of inaccurate data
  • Deletion (“right to be forgotten”)
  • Restriction or objection to processing
  • Portability of your data
  • Withdrawal of consent (for marketing)

To exercise these rights, contact thehub@mycleanerhub.com. We will respond within 28 days.

8. Data security

We use industry-standard encryption and secure hosting (AWS) to protect your information. Access is restricted to authorised personnel only.

9. Children's privacy

my cleanerHUB is not intended for use by individuals under 18 years of age.

10. Updates to this policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Last Updated” date.